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Advanced Unified Communications AM

Exam Number: 646-230
Associated Certifications: Cisco Advanced Unified Communications Sales Specialist
Duration: 60 minutes (50 – 55 questions)
Available Languages: English
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Exam Description Exam Topics
Exam Description
The 646-230 AUCAM Advanced Unified Communications AM exam test a candidate’s knowledge of the skills needed by an account manager to articulate an advanced Cisco Unified Communications solution to an enterprise customer.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Develop business requirements for a Unified Communications customer
Qualify an opportunity with a customer
Identify key customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify customer needs/pain points from responses to probing questions
Identify appropriate responses to typical customer objections
Identify the lifecycle services required to support solution deployment and management
Identify the individuals influencing the product decision-making process
Describe typical legacy integration/migration

Describe the value of convergance in Cisco Unified Communications solutions
Describe the benefits of a converged solution in a customer environment.
Describe the market trends pushing converged solutions
Describe how solutions can leverage customers’ existing infrastructure
Describe how solutions can simplify customers’ operations

Describe the capabilities of Unified Communications solutions
Describe the positioning of various UC Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Endpoints — include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager.
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Applications (Messaging, Conferencing, Contact Center, Video, Emergency Responder, etc.)
Identify Unified Communications Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified Communications Solution
Identify appropriate Cisco UC add-on solutions (Collaboration, Mobility, Contact Center, Presence)

Describe the value propositions of Unified Communications solutions
Describe how UC solutions can increase employee productivity
Describe how Cisco Unified Communications improves customer responsiveness
Describe how Cisco Unified Communications can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications solution
Identify the unique advantages of Cisco’s solutions over the competition — converged infrastructure, network services, etc.

Describe the Account Management resources for selling Cisco Unified Communications Solutions
Describe the Cisco resources available to assist in the sales cycle (Sales Central on PEC and PDI Helpdesk, ROI Calculator, etc.)

Question: 1
Which statement about Cisco Unified Communications Manager Express and Cisco Unified
Communications Manager is correct?

A. Cisco Unified Communications Manager Express is router-based and Cisco Unified
Communications Manager scales up to 240 users.
B. Cisco Unified Communications Manager is router-based and scales up to 24000 users.
C. Cisco Unified Communications Manager is server-based and scales up to 24000 users.
D. Cisco Unified Communications Manager Express is router-based and Cisco Unified
Communications Manager scales up to 30000 users.
E. Cisco Unified Communications Manager is server-based and Cisco Unified Communications
Manager Express scales up to 300 users.
Answer: D Question: 2
Which three statements about Cisco Unified MeetingPlace are true? (Choose three.)

A. Cisco Unified MeetingPlace software can be installed on an MCS server platform.
B. Cisco Unified MeetingPlace Audio Server must be installed on an MCS server platform.
C. In order to implement video conferencing, you will need the Cisco Unified VC35xx series. D. Cisco Unified MeetingPlace is a purely software-based solution.
E. Cisco Unified MeetingPlace is scalable up to 1000 simultaneous web conferences. F. Cisco Unified MeetingPlace only supports voice and video conferences.
Answer: A, C, E Question: 3
Cisco Unified Communications Manager Express would be most appropriate for which potential
customer?

A. An organization that needs to support a large number of teleworkers
B. A global organization with many offices around the world C. An organization with several regional and branch offices D. A small organization with approximately 100 employees
Answer: D Question: 4
Which feature is handled outside of Cisco Unified Communications Manager?

A. Call processing
B. Signaling and device control
C. Dial plan administration
D. RTP media path switching
E. Directory services
F. Programming interface to external applications
Answer: D Question: 5
An account manager requires an easy-to-use, web-enabled tool to demonstrate to a prospective customer the benefits of a converged network in terms of productivity enhancements and real
estate savings. What should the account manager use?

Exam Name: Advanced Unified Communications AM
Exam Type: Cisco
Exam Code: 646-230 Total Questions: 61

A. Cisco ROI analysis
B. Cisco CNIC
C. Business case from the industry of the prospect
D. Customized hurdle rate analysis
Answer: B Question: 6
Which sales tool provides a Microsoft Excel spreadsheet to calculate cost savings that can be realized from a Cisco Unified Communication implementation?

A. Cisco CNIC
B. Cisco ROI methodology
C. Needs-based competitive differentiator
D. computer telephony integration analyzer
Answer: B Question: 7
A company’s mission is to support its customers’ technical needs. Its consultants work from home
or on site. They must often work in teams to exchange information about new products and implementations. Choose the Cisco Unified Communications tool, features, and functions that will best support this company’s goal.

A. Unified Messaging, delivering every voice, email, and fax message into a single inbox
B. Presence, providing information about consultants, such as availability and busy status
C. Collaboration, bringing together voice, video, and web conferencing
D. Contact Center solutions, delivering intelligent contact routing, desktop and telephony integration, and multichannel contact management
Answer: C Question: 8
Which two statements regarding the advantages and benefits of security implementations in
Cisco Unified Communications solutions are true? (Choose two.)

A. The Cisco 1861 Integrate Services Router provides built-in security with hardware encryption and decryption.
B. Voice clients are critical elements in the Cisco Self-Defending Network, which integrates security throughout all aspects of the network.
C. Cisco Unified IP phones provide Extensible Markup Language (XML) capabilities to extend security functions on a phone.
D. Cisco Unified Communications Manager Express is runs on Linux in order to protect against
vulnerabilities and attacks.
Answer: A, B Question: 9
Which of these Cisco Unified Communications products will most increase employee productivity?

A. Cisco Unified Communications Manager
B. Cisco Unified Operations Manager
C. Cisco Unified MeetingPlace
D. Integrated Service Router

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Recommended Training about 646-230 exam PDF
The following courses are the recommended training for 646-230 exam PDF.
646-230 Q & A with Explanations
646-230 Audio Exam
646-230 Study Guide
646-230 Preparation Lab

Exam Number/Code: 646-230
Exam Name: Advanced Unified Communications AM

“Advanced Unified Communications AM”, also known as 646-230 exam, is a Cisco certification.
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With the complete collection of questions and answers, Pass4sure has assembled to take you through 61 Q&As to your 646-230 Exam preparation. In the 646-230 exam resources, you will cover every field and category in CSE helping to ready you for your successful Cisco Certification.

Questions and Answers : 61 Q&As
Updated: May 12th , 2008
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